Miele PWM 920 Commercial Washing Machine
20kg commercial washer with 180 litre drum
Miele PWM 920 is a large-capacity commercial washing machine for busy professional laundries that need strong hygiene support, efficient extraction and reliable high-volume wash performance.
- ✓Hygiene-focused wash programmes help reduce germs in professional laundry
- ✓Tested to 30,000 operating hours for demanding professional use
- ✓20kg load with 180 litre drum for high-volume daily throughput
- ✓44-minute hot/cold fill programme helps keep laundry moving efficiently
- ✓462 g-factor extraction helps reduce residual moisture and drying time
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Product Overview
The Miele PWM 920 [EL DV DD] is a 20kg professional front-loading washing machine from the Miele Performance Plus range, built for larger commercial laundry rooms that need reliable high-volume washing.
With a 180 litre honeycomb drum, M Touch Pro Plus controls, hygiene-focused wash programmes and high-spin extraction, it is designed to help busy teams process larger loads consistently while reducing drying time after the wash.
It is a strong choice for commercial laundries, care environments, hospitality, education, equestrian sites, facilities teams and other professional settings where laundry volume, hygiene control and long-term performance matter.
At a glance
1450(h) x 924(w) x 935(d)
400v, 35A
DN 70 drain valve
How a&f can support you
Buying commercial laundry equipment is about more than choosing the machine. We help you get the right Miele Professional solution for your site from day one, and support you long after it is installed.
We can help with site survey, correct variant selection, supply, installation, commissioning, user training and long-term service support.
- ✓ Manufacturer-trained engineers
- ✓ Around £12,000+ of spare parts carried on each service van to improve first-time fix rates
- ✓ Warranty handling, annual servicing and service contracts
- ✓ Rental and finance options available alongside outright purchase
Need this machine supplied, installed and supported?
Speak to a&f about purchase, rental, installation and service contract options for this product. Call us on 01243 55 55 25, option 1 for sales support, email sales@a-f.co.uk, or click the green button.
Features and buyer benefits
A practical overview of the PWM 920 features that matter most in daily use, including capacity, wash quality, extraction, controls, drainage, dosing, hygiene support and Miele MOVE connectivity.
Large capacity
20kg load with a 180 litre drum
A strong fit for sites processing larger daily volumes, bulky items or mixed commercial loads that would overload smaller machines.
Efficient extraction
1,075 rpm spin with 462 g-factor
High-spin extraction helps remove more water before drying, reducing dryer running time and improving overall laundry flow.
Lower residual moisture
As low as 44% with hot rinse
Drier loads after washing can reduce the energy and time needed in the drying stage, particularly in busy laundry rooms.
Commercial durability
Tested to 30,000 operating hours
Miele’s tested operating figure supports confidence in demanding daily use, without presenting lifespan as a fixed guarantee.
M Touch Pro Plus
Colour touch display with clear programme access
The touchscreen interface helps staff choose and adjust programmes clearly, reducing training pressure and user errors.
Freely programmable
Wash parameters can be adjusted for site needs
Useful for specialist laundry processes where standard programmes need to be adapted by trained users or service support.
Hygiene support
Proven hygiene and tested virucidal efficacy
Supports professional hygiene processes where correct programmes, handling, segregation and site procedures are followed.
Drain valve
DN 70 dump valve for reliable drainage
A drain valve is the right choice for larger commercial machines, especially where fast emptying and heavier soiling may be expected.
Large door
415mm opening with 180° door angle
Makes loading and unloading easier for bulky laundry, large loads, mops, blankets and other high-volume items.
Dosing ready
Up to 12 liquid dosing pump connections
Supports controlled detergent and chemical dosing for consistent wash results and better process control.
Miele MOVE
LAN and WiFi-ready for connected laundry management
Supports Miele MOVE for compatible Miele Professional machines, helping with machine status, notifications, operating data and consumption visibility where configured.
Payment ready
Optional payment system connection
Useful for launderettes, communal laundry rooms and self-service environments where payment-controlled use is required.
Technical specifications
Key technical details for the Miele PWM 920 [EL DV DD], including capacity, dimensions, power, drainage, performance, controls, connectivity and installation-related information.
| Model | Miele PWM 920 [EL DV DD] |
|---|---|
| Material number | 11779810 |
| EAN | 4002516436119 |
| Old material number | 51920001GB |
| Range | Miele Professional Performance Plus |
| Product type | Professional front-loading washing machine, electric heating |
| Finish | Stainless steel front and control panel |
| Load capacity | 20kg |
|---|---|
| Drum volume | 180 litres |
| External dimensions | H 1450 mm W 924 mm D 935 mm |
| Net weight | 389kg |
| Maximum floor load | 5,755 N |
| Door opening | 415mm diameter, 180° opening angle |
| Door hinge | Right-hand |
| Power Required | 400v, 35A |
|---|---|
| Manufacturer connection | 3N AC 400V 50Hz |
| Total connected load | 19.00 kW |
| Heater rating | 18.00 kW |
| Heating type | Electric |
| Possible voltage variant | 3N AC 400V 60Hz, 35A |
| Programme duration, cold fill | 55 minutes |
|---|---|
| Programme duration, hot/cold fill | 44 minutes |
| Mops standard 60°C, cold fill | 61 minutes |
| Mops standard 60°C, hot/cold fill | 55 minutes |
| Spin speed | 1,075 rpm |
| G-factor | 462 |
| Residual moisture | 48% cold rinse, 44% hot rinse, 25% when processing cleaning cloths |
| Tested operating hours | 30,000 |
| Control system | M Touch Pro Plus |
|---|---|
| Programmability | Freely programmable |
| Display features | Time left display, programme sequence indicator and selectable display languages |
| Load input | Option to enter weight before programme start |
| Connectivity | LAN and WiFi |
| Optional connections | Payment system, Connector Box, peak-load negotiation and energy management |
| Cold water connection | 3 x 1/2" hose with 3/4" union |
|---|---|
| Hot water connection | 1 x 1/2" hose with 3/4" threaded union |
| Hard water connection | Optional, 2 x 1/2" with 3/4" union |
| Drainage | DN 70 dump valve |
| Detergent drawer | 3 compartments |
| Liquid dosing | Up to 12 dispenser pump connections, with empty sensor |
| Sound pressure level | 67 dB(A) re 20 µPa |
| Safety and compliance | CE, UKCA, VDE, VDE-EMC, IPX4 splash-proof safety rating and WEEE |
Choosing the right machine
Is the Miele PWM 920 [EL DV DD] the right model for me?
The Miele PWM 920 [EL DV DD] is designed for sites that need a high-capacity professional washer with a 20kg load, drain valve drainage, powerful electric heating, flexible programming and strong extraction performance.
It is best suited to larger laundry rooms where throughput, correct services, drainage, staff process and long-term support all need to be considered before ordering.
When is this washer a good fit?
This model is a good fit where a site has outgrown smaller commercial washers and needs a larger-capacity machine for regular, demanding laundry workloads.
- Suitable for sites needing a 20kg professional washer.
- Useful for commercial laundries, larger care environments, hotels, schools, universities, sports clubs and contract cleaning operations.
- Well suited where high-spin extraction can help reduce drying time and dryer energy use.
- Useful where staff need clear touchscreen operation but the site may also benefit from freely programmable controls.
- Suitable where optional liquid dosing, payment connection, LAN and WiFi connectivity may be required.
What should I check before choosing this model?
The PWM 920 is a larger Benchmark-style professional washer, so the main checks are space, floor loading, power, water supply, drainage and the site’s laundry process.
- Confirm there is enough space for a machine measuring 1450(h) x 924(w) x 935(d) mm.
- Check that the floor and access route are suitable for a 389kg machine.
- Confirm that a 400v, 35A electrical supply is available.
- Plan for DN 70 drain valve drainage, not a drain pump arrangement.
- Check cold water, hot water and optional hard water connections during specification.
- Review whether chemical dosing, payment connection, LAN, WiFi or peak-load management will be needed.
When might another model be better?
Another model may be better if the site does not need a 20kg washer, does not have the correct services, or needs a different laundry process.
- Choose a smaller washer if typical loads are well below 20kg, as underloading can reduce process efficiency.
- Consider a larger model if the site regularly processes loads above 20kg or needs higher daily throughput.
- Review the PWM 912 or PWM 916 if the site needs a large machine but not the full 20kg capacity.
- Consider the wider laundry system if the dryers, staff routine or linen flow cannot keep up with the washer.
- A barrier washer should only be considered for rare, very high-risk contamination-control applications where physical separation is an absolute requirement.
Services, utilities and installation checks
This model requires a three-phase electrical supply, suitable water services and correctly designed drainage. Installation should be planned carefully before the machine is ordered.
- Power Required: 400v, 35A.
- Total connected load: 19.00 kW.
- Heater rating: 18.00 kW.
- Drainage: DN 70 dump valve.
- Cold water: 3 x 1/2" hose with 3/4" union.
- Hot water: 1 x 1/2" hose with 3/4" threaded union.
- Optional hard water connection is available where the process requires it.
Programme times depend on the selected programme, load, services and site conditions. The product sheet lists 55 minutes for programme duration with cold water connection and 44 minutes with hot and cold water connection.
Replacing an older model?
If this machine is replacing an older large Miele washer-extractor, the replacement should be checked carefully against the existing services, plinth, drainage, access route, controls and chemical dosing setup.
Older high-capacity Miele search terms that may be relevant for customers researching replacement options include PW6207 and PW6201, although the exact replacement match should be confirmed before specification.
Useful search terms for this page may include PWM920, PWM 920, PWM 920 EL DV DD, PW6207, PW6201, Miele 20kg washer and Miele commercial washing machine 20kg.
Compliance, hygiene and environment
The PWM 920 product sheet lists proven hygiene,af-right-model-content”>
The PWM 920 product sheet lists proven hygiene, tested virucidal efficacy, disinfection rinse and temperature monitoring. In care, healthcare, veterinary or specialist environments, the full laundry process should still be reviewed, including segregation, handling, wash programme, temperature validation, staff procedure and machine configuration.
- The machine includes disinfection rinse and temperature monitoring features.
- The product sheet lists CE, UKCA, VDE, VDE-EMC, IPX4 splash-proof safety rating and WEEE.
- For regulated environments, hygiene outcomes depend on the full process, not only the machine.
- a&f can help check whether this model, programme setup and site process are suitable for your application.
Need help checking suitability?
Contact us for a free specification check or site visit before ordering. Call us on 01243 55 55 25, option 1 for sales support, or email sales@a-f.co.uk.
Product downloads
Helpful documents for this machine
Download the main documents for the Miele PWM 920 [EL DV DD] below. These include the Miele product sheet and operating instructions. If you need installation guidance, compliance information or help confirming whether this is the right machine, contact a&f and we will be happy to help.
Miele PWM 920 product sheet
Key product information including capacity, dimensions, power requirements, drainage details, performance data and core features for the PWM 920 [EL DV DD].
Miele operating instructions
Manufacturer guidance covering operation, programme use, routine care, cleaning and user instructions for the PWM 912, PWM 916 and PWM 920 washing machines.
Need another document or more product information?
If you need installation instructions, compliance documents, user training guidance or support choosing the right version of this machine, we will be happy to help. Call us on 01243 55 55 25, option 1 for sales support, or email sales@a-f.co.uk.
Our Products
Commercial laundry and dishwashing equipment
Products selected for the way you need them to work
a&f supplies commercial washing machines, tumble dryers, dishwashers, ironers, finishing equipment and payment systems from carefully selected commercial brands. Every recommendation is made in context, so the equipment suits your workload, staff, space, services and long-term objectives.
Discover. Define. Deliver.
Every operation is different. We take time to understand your operation, design the right solution, and support it for the long term so your laundry and dishwashing operation works in practice.
DISCOVER
We come to you and learn how your operation really works.
- We assess space, access, utilities and real-world constraints.
- We explore your current challenges, pressures and priorities.
- We quantify demand, workflow and performance expectations.
- We agree what success looks like for you in practice.
DEFINE
We design the right solution around your operation.
- We shape layout, infrastructure and workflow before anything is fixed.
- We specify the right equipment and the right way to fund it, whether purchase, rental or contract hire.
- We produce a clear, fully costed and compliant proposal.
- We refine the plan with you until it is operationally sound.
DELIVER
We get you running, then keep you running for years to come.
- We install professionally, safely and with minimal disruption.
- We train you and your team for confident, correct daily operation.
- You gain a dedicated support team who know your operation.
- We protect performance through servicing and rapid response.
- We review, optimise and evolve your operation over time.
The a&f difference: we don't just supply equipment, we partner with you for the long term to keep your laundry operation running at its best.
Contact us on 01243 55 55 25 to learn more, or arrange your free site visit to get started.
Services & Support
Product advice, installation and support
From product selection through to installation, servicing and long-term support, a&f helps organisations choose equipment that fits their site, workload, users and operating requirements.
Support beyond the product
We supply, install and support professional laundry and dishwashing equipment, with guidance focused on performance, reliability, efficiency and long-term value.
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Supply, installation and commissioning of equipment selected around the site, workload, users, infrastructure and long-term operating costs.
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Planned servicing and inspections to help keep equipment running reliably, reduce avoidable downtime and support long-term performance.
Service Contracts
Ongoing service support for organisations that rely on professional equipment as part of their everyday operation.
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Rental options for sites that need a supported equipment solution without purchasing outright.
Laundry Analysis & Design
Practical advice for laundry rooms, dishwashing areas, plant spaces, service areas, refurbishments and new projects.
Not sure where to start?
A free site survey is usually the best first step when choosing professional laundry or dishwashing equipment for your site.
- Check the room, services, access, workflow and usage
- Compare suitable washing, drying, dishwashing and finishing options
- Avoid over-specifying or choosing equipment that does not fit the operation